In previous entries I have expressed dissatisfaction about how AT&T charged me the full price up front for my new dsl service when it had advertised a promotional rate. I was later informed that this is just how the system works and that I would be given credit for paying the full price in the following months, to bring it back down to the promotional price.
I was skeptical about this but I waited to see what happened. Sure enough, I got my statement this month for $0, plus it shows a credit for the remaining balance that was over paid on the first month. So it looks like they will be honoring the promotional price after all. Thank you AT&T for making this right!
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