AT&T Billing Issues with U-Verse Internet

I have been using AT&T U-verse internet for several years now, and overall the service has been pretty reliable in terms of the connection, but billing on the other hand has been a different story. I have already written about my previous issues I have had with the billing on past blogs but of course, this year brings new billing problems.

So my yearly promotional rate was coming to and end so I figured I would call up AT&T to see if I could get a new promotional rate or if they have an new deals going on. After talking with the first person and discussing the different plans, I was able to get the bill down to about the same rate as the previous year by going with a slower plan and getting a new yearly promotion. I agreed to have the plan switched and they explained how it would go into effect and the next bill would show the lowered amount.

A month goes by and I receive the new bill. Guess what? It did not show the change in plan and it did not have the promotion applied.  So I called them up again to figure out what was going on. They said that for some reason it was not applied. I had to talk with more reps at AT&T and eventually they were able to apply the change for the plan that was supposed to happen a month ago.

Meanwhile because the plan did not change when I called a month before, I ended up getting charged a much higher amount that I should have. I called a 3rd time to see if I could get a credit for this additional charge because the plan had not been changed before when I had asked. They said that because I had the higher plan that month that I was not eligible for the lower rate.

I understand they want to charge that amount because it is the rate I had, but the problem is, it was their responsibility to change the plan when I had called the first time. So I had to pay about twice as much as I should have had to pay for the last month.  Now the plan is supposedly switched to the new lower rate with a new promotion so hopefully it will be reflected in the next bill.

I would like to stay with AT&T internet but with the ongoing problems with the billing, the new Xfinity promotions are looking more and more appealing. 

Update 7-30-15: The new bill came in and there was a $25 credit applied. It was not clear exactly what the credit was for, but it looks like it is some kind of prorated amount from overpaying on the previous bill. It is nice to get this credit considering the overcharges from the previous bills.