I recently signed up for a local NCAA
March Madness pool on cbssports.com. I don't follow the tournament
too closely, but since it was free and it is something fun to do, I
figured I would give it a go. After making an account and picking my
teams, I started looking through the options. I was shocked as I
looked at the Players List section as not only did it show all the
players names but also had all their emails shown!
My email was shown as well. I found
this concerning because an email address is usually not supposed to
be on display like this to the public. This is how you end up getting
spam emails. So I kept looking through all the settings to try to
figure out how to remove it. There was one option with with a check
box that is supposed to hide the email. The problem is, it is already
checked and still shows your email.
So my next step, I find what I thought
was the administrator email for the group. I decided to email them to
ask how to make the email private. Next morning I check my email, and
there are like 20 replies from people in the pool. Apparently the
email address was not for the administrator but instead posted the
question to the public message board and sent it out to everyone on
the list! Seriously?
So now, not only is my email public,
but I accidentally just emailed over 100 people about it and now many
of them are asking the same thing about having their emails removed.
I check to try to delete the thread that was created on the message
board and it does not even have an option to remove it.
At this point, I'm thinking I just
wanted to delete my account altogether. So I go through all the
account settings and help files. Guess what? It seems there is not
even a way to delete your account! So now my personal information is
on there and I can't even remove it.
I next decided to email the privacy
department of CBS to see if there was a way to remove or delete and
account from the website. I have not heard back from them yet.
As a final step to try to maintain any
sort of privacy, I was at least able to edit some of the fields like
name and location and change the email address to a different email I
do not use.
Still this is completely unacceptable,
1 that they are making everyone's emails public to everyone on the
list, and 2 that there is no option to delete your account if you
don't want to be on there anymore.
If you are thinking about signing up
for an NCAA pool or anything else on the CBS Sports website, make
sure you keep all this in mind so you don't end up compromising your
privacy.
Update 3-17-16: I heard back from the privacy department within 24 hours. They asked for more information in order to be able to help more, but by this time I had already changed my email to one I do not use and changed my personal information so I decided to not move further with the request. Still I am disappointed with the situation and have requested that these privacy issues be improved.
Update 3-17-16: I heard back from the privacy department within 24 hours. They asked for more information in order to be able to help more, but by this time I had already changed my email to one I do not use and changed my personal information so I decided to not move further with the request. Still I am disappointed with the situation and have requested that these privacy issues be improved.
thank you for the warning and for the very thorough explanation of what happened. that is surely unacceptable...and a media org like cbs should surely know better!
ReplyDeleteoh, btw... if you don't get satisfaction and you're really upset, you can go to one of their competitors with the story. hehe
ReplyDeleteI have a new office pool ?? named test pool??
ReplyDeleteWTF!!